FAQ

Are Hi Rise Camera products suitable for beginners?

Absolutely! Hi Rise Camera products are designed to be user-friendly for both beginners and professionals. Whether you're just getting started or you're a seasoned videographer or photographer, our equipment delivers professional-quality results for all skill levels. We’ve designed our products with versatility in mind, catering to everyone—from parents capturing memories at sporting events to professionals shooting on the go. Whatever your needs, Hi Rise Camera has you covered.

Do you offer international shipping?

Yes, we offer international shipping! For a customized quote or any assistance with your order, please feel free to contact our customer service team. We're here to help!

How can i contact customer service?

Yes, you can reach our customer service team directly by email at Support@HiRiseCamera.com or by phone at (877) 305-1950.

Are Hi Rise Camera products suitable for both indoor and outdoor use?

Yes, Hi Rise Camera products are designed for both indoor and outdoor use, making them the perfect portable solution for capturing your footage wherever you go.

What is your privacy policy?

Please see our Privacy Policy page for more details.

What camera options are available with the ET models?

Our ET models come standard with an HD video camera, but if you prefer, you can upgrade to a 4K video camera for an additional fee. If you already have a camera you'd like to use, we also offer models that can accommodate most preferred equipment as well.

Does Hi Rise Camera offer financing options?

Financing options are available through our trusted partners at PayPal.

What’s the warranty on Your towers and monopod systems?

Both the towers and monopods include a 10-year manufacturer’s warranty.

What is your return policy?

Please see our Terms and Conditions page for more details.

What payment methods do you accept?

We accept the following forms of payment: Visa, MasterCard, Discover, American Express, Check, and PayPal.

What products are available to capture elevated shots?

We offer a range of towers and monopod models, giving you various options to capture the elevated shots you need. Additionally, our telescopic pole products provide a flexible, customizable solution for creating a setup that suits your specific needs.

What is your shipping policy?

Please see our Terms and Conditions page for more details.

How do you control the zoom functions of the camera?

With the ET product models, the remote control lets the user manage key camera functions, including zoom, recording, photo and video modes, power, and snapshot capture.

What is the difference between the following models: ET vs NE vs PT?

The ET models come fully equipped with everything you need to start capturing footage right out of the box, including the tower/monopod, brackets, camera, monitor, electronics, and more. The NE model, which stands for "No Electronics Included," offers the same frame and structural components as the ET, but without the electronic parts. It includes the frame, brackets, and other structural elements. The PT model, which stands for "Pole and Tripod Included," features a telescopic pole and tripod base, making it an excellent choice for users who want to add custom components or build their own setup. All models come with their respective carrying bags for easy transport.

How do you see what is being recorded?

The viewing monitor at the base allows the user to see exactly what the camera above is capturing.

Is there a way to block the sun glare on the viewing monitor?

Yes, the viewing monitor is equipped with a sun visor designed to mitigate glare and optimize visibility and ensuring consistent image quality during use.

Are the towers portable, or are they designed for permanent installation?

Our towers are built for portability, with easy transport and quick setup, making them an excellent portable option. However, they’re not intended for permanent installation.